Property Coordinator

Website Kasa

Luxury AirBNB-like company

Overview

Kasa is building a global accommodations brand. We offer trustworthy, well located, and well priced, home-like accommodations that feature tech-enabled, seamless check-in, and personalized virtual service. We want our guests to not just stay with us but to truly settle into our Kasas while traveling.

Kasa’s product is built on the flexibility and scalability of its systems. Unlike a typical hotel, we are able to profitably operate buildings with as few as 2-5 Kasas as well as those with several hundred. And instead of a front desk, we have a 24/7 virtual guest experience team that provides guests with attentive and personalized service. We focus on marrying operations and technology, which allows us to centralize processes, automate tasks and reduce the need for on-site staffing at our locations. This lowers the price for our guests, and improves the value for our landlord partners. We have Kasas all over the country and are expanding into new markets every day.

At Kasa, we aren’t only investing in product, technology and properties; we’re investing in people! We believe that our teams help the company—as well as each other—grow. We hope each career path at Kasa is unique and exciting. Many employees have been able to advance and move into other roles within Kasa in order to continue pursuing their passions!

Responsibilities

In this remote Coordinator role, you will respond to everyday inquiries, questions or concerns from our partners (property managers leasing staff, asset managers, investors) via phone and email. It’s imperative that you rigorously track conversations and outcomes in a CRM and escalate issues to Account Managers as needed.

On any given day, you will spend time coordinating with local Kasa Property Operations Managers to improve operations at existing properties. Regularly, you will coordinate events for residents at our properties to build awareness of Kasa and respond to their questions and concerns.

Internally, you will assist with property performance reports and feedback surveys to help your team meet quarterly goals. Creating and managing Kasa collateral to provide to our parters about our operations is key to this role.

Every other week you will get to participate in a company-wide meeting where we discuss the business, interact with leaders from other departments, and share our ideas to help grow Kasa. Our culture is based on a remote work environment where we take pride in getting to know each other and what drives us.

Requirements

  • Bachelor’s degree
  • 3+ years working in property management or leasing with a large multifamily company
  • Ability to work Tuesday – Saturday 10am-6pm CST
  • We are headquartered in San Francisco but this position can be based anywhere – must be self-motivated and comfortable working remotely
  • Property Operations – You know what it takes to run a property well
  • Strong Interpersonal Skills – You are someone who gets energy from interacting with others and is excited about meeting new people and building relationships. You are comfortable with difficult conversations as well.
  • Strong Communicator – You are able to clearly and concisely communicate both verbally and in writing. You are extremely comfortable on the phone and with email.
  • Strong Technology Skills – Including use of various online platforms (Google Suite, Notion, Slack, CRM, etc.)
  • Responsive & Detail Obsessed – You take meticulous notes and follow-up after every call. You always pick up on the first ring and respond to emails in a flash.

Plus if…

  • You have B2B enterprise customer service and support

Benefits

  • Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
  • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
  • Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work
  • Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
  • Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most

To apply for this job please visit apply.workable.com.